After an initial assessment, Watt Associates grades your business using scorecards that evaluate key operational areas.

• Plan of Action: We work with you to create a plan for improvement based on the scorecard results.

• Key Performance Indicators (KPIs): We help you establish KPIs—specific metrics that reflect your business goals and strategic objectives.

• Standard Operating Procedures (SOPs): By setting up SOPs, you create consistent processes that can be measured and refined.

• Ongoing Measurement: Future performance is tracked by monitoring these KPIs and SOPs, allowing you to see progress, identify cost-reduction opportunities, enhance customer satisfaction, and increase profitability.

This approach ensures that your business has clear metrics and processes in place to measure growth, quality, and efficiency over time.