Who we are

Watt Associates is a boutique operations consulting firm focused on helping small businesses improve their effectiveness. The firm recognizes that while small business owners are often passionate, they may lack the business acumen needed to align their company’s look, flow, feel, and message for optimal customer connection and revenue.

Key Services and Approach:

• Assessment: Before meeting, we send a questionnaire to understand the business’s strategic objectives, goals, and growth timeline.

• On-Site Evaluation: With permission, we visit the business and use operations scorecards to evaluate performance.

• Action Planning: After the assessment, we discuss the scorecard results, creates an action plan for improvement, and sets up ways to measure future performance.

Benefits:

• Establishing standard operating procedures and key performance indicators helps businesses reduce costs, enhance customer satisfaction, and increase profitability.

• For businesses planning to expand, we help lay a foundation with clear metrics, training materials, and processes.

• For businesses with existing employees, the focus is on retention, refresher training, and service quality improvement.

Mission:

Watt Associates aims to assess the health of small businesses and prepare them for sustained growth and future expansion.